Comments on: Getting Sears to do the Right Thing® http://searsruinedmylife.com/2007/08/28/getting-sears-to-do-the-right-thing%c2%ae/ A slight exaggeration in title. Zero exaggeration in facts. Tue, 06 Jan 2009 21:18:59 +0000 http://wordpress.org/?v=2.7 hourly 1 By: dollyllama http://searsruinedmylife.com/2007/08/28/getting-sears-to-do-the-right-thing%c2%ae/#comment-17 dollyllama Sun, 02 Sep 2007 22:53:28 +0000 http://searsruinedmylife.com/2007/08/28/getting-sears-to-do-the-right-thing%c2%ae/#comment-17 I'm currently going through the Sears Hell too. I've sent a certified letter to the COO with copies to the CEO and President. I've emailed the same letter to the "safety dept" only to have that "permanently failed". I've filed a complaint with the Consumer Protection Board in NYS who also sent a letter/email to Sears (with a copy to me). I used to work for a class action attorney so I've sent him a copy of all my info as well as my sister-in-law who is an attorney. They do send repair people but this clothes dryer is brand new and defective. Not just a little defective, it's dangerously so. I would even accept repair on a BRAND NEW DRYER except for the fact that they expect me to take a day off from work for it and I will not do that. Nor will I "bring it back to the store for an exchange". I'm already out over $300, it's time they did something for the customer. I will not back down. It's a dangerous machine (it never shuts off and nearly burned my house down). I think they ought to do SOMETHING besides hang up or have their automated recording continously call my house to reschedule ANOTHER weekday appointment (which is an all-day appointment, not even a 4 hour window). It is absolutely unconscionable of Sears to behave this way. I WILL take this further if I have to. Thanks for your blog though, I knew I wasn't alone and now I feel vindicated. I’m currently going through the Sears Hell too. I’ve sent a certified letter to the COO with copies to the CEO and President. I’ve emailed the same letter to the “safety dept” only to have that “permanently failed”. I’ve filed a complaint with the Consumer Protection Board in NYS who also sent a letter/email to Sears (with a copy to me).

I used to work for a class action attorney so I’ve sent him a copy of all my info as well as my sister-in-law who is an attorney.

They do send repair people but this clothes dryer is brand new and defective. Not just a little defective, it’s dangerously so. I would even accept repair on a BRAND NEW DRYER except for the fact that they expect me to take a day off from work for it and I will not do that. Nor will I “bring it back to the store for an exchange”. I’m already out over $300, it’s time they did something for the customer. I will not back down. It’s a dangerous machine (it never shuts off and nearly burned my house down). I think they ought to do SOMETHING besides hang up or have their automated recording continously call my house to reschedule ANOTHER weekday appointment (which is an all-day appointment, not even a 4 hour window).

It is absolutely unconscionable of Sears to behave this way. I WILL take this further if I have to.

Thanks for your blog though, I knew I wasn’t alone and now I feel vindicated.

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