So, on Wenesday June 20, a person “assigned to getting us our refund” called fiancée’s work and spoke with her about the situation. Oh yeah, by the way, one of the other reasons I was so pissed about this situation is that being out $572.58 makes it that much harder to buy a ring and follow through on the plans you’ve made. I wasn’t going to post that because I didn’t really want her to know. Buying appliances is probably pretty close to buying a ring in terms of commitment anyways, but you all know what I mean.
So back to the refund guy. The executive guy verified the amount, and fiancée told him a different amount (which we figured out later was a difference in sales tax rates.) She said he was really nice over the phone (which was certainly a change from the douche who hung up on me) and said we’d have the refund within a few days. Again, I was hopeful, but not expecting any dramatic changes.
So fiancée and I are in Las Vegas on a short trip (we’re not getting married here), and I forgot to check my debit balance yesterday. I checked this morning, and what do you know, I have the full refund amount on my debit card.
THANK YOU SEARS HOLDINGS EXECUTIVE CUSTOMER RELATIONS
I’m assuming that the voicemails I left actually got someone to read the whole situation on the site. It wasn’t unreasonable, but something HAS to be done about the Sears.com inventory management. It’s completely broken, not to mention the fact that the Sears.com website listing for the cheaper dryer (DBXR463GGWW) still shows the picture for the more expensive dryer (DWSR463GGWW), and someone else who orders from their website might have the same problem I’ve just experienced. It’ll cost everyone time and money that doesn’t need to be spent.
Hey -
I totally understand where you are coming from on this. I have a brand new oven from Sears that I’m trying to get repaired. I have called them and scheduled FOUR separate appointments to get a tech to come fix my oven. Not a single time did they show up or call. Everytime I call 1-800-326-8738 to complain about this, they setup another appt for someone that never shows.
I finally called them up today and said that I’m recording the phone conversation. The CSR rep took my name and number, then immediately put me on hold for 2 minutes. She then came back and said that I can’t record their conversation, and she hung up the phone on my. Can you believe that!! So I called back again to just explain the situation, and after putting in my phone number and waiting on hold for 10 minutes, some CSR picked up the phone and hung it up again!!!
So… I’m not sure what do to now. I guess I can go complain in the stores, but I’m sick of waiting around for no one to show up. I am considering small claims court as well, but I’ve heard it takes years to get the money from that (plus the time invested). Do you have any suggestions for me? If so, I’d appreciated an email at kneijst1 [atsign] hotmail.com. My name is Ken and I feel Sears is now on to ruining another life (sort of, just a pissed off ex-purchaser of Sears merchandise).