Comments on: All it takes is talking to the right person, I guess http://searsruinedmylife.com/2007/06/23/all-it-takes-is-talking-to-the-right-person-i-guess/ A slight exaggeration in title. Zero exaggeration in facts. Tue, 06 Jan 2009 22:30:08 +0000 http://wordpress.org/?v=2.7 hourly 1 By: kneijst1 http://searsruinedmylife.com/2007/06/23/all-it-takes-is-talking-to-the-right-person-i-guess/#comment-16 kneijst1 Tue, 28 Aug 2007 17:20:04 +0000 http://searsruinedmylife.com/2007/06/23/all-it-takes-is-talking-to-the-right-person-i-guess/#comment-16 Hey - I totally understand where you are coming from on this. I have a brand new oven from Sears that I'm trying to get repaired. I have called them and scheduled FOUR separate appointments to get a tech to come fix my oven. Not a single time did they show up or call. Everytime I call 1-800-326-8738 to complain about this, they setup another appt for someone that never shows. I finally called them up today and said that I'm recording the phone conversation. The CSR rep took my name and number, then immediately put me on hold for 2 minutes. She then came back and said that I can't record their conversation, and she hung up the phone on my. Can you believe that!! So I called back again to just explain the situation, and after putting in my phone number and waiting on hold for 10 minutes, some CSR picked up the phone and hung it up again!!! So... I'm not sure what do to now. I guess I can go complain in the stores, but I'm sick of waiting around for no one to show up. I am considering small claims court as well, but I've heard it takes years to get the money from that (plus the time invested). Do you have any suggestions for me? If so, I'd appreciated an email at kneijst1 [atsign] hotmail.com. My name is Ken and I feel Sears is now on to ruining another life (sort of, just a pissed off ex-purchaser of Sears merchandise). Hey -

I totally understand where you are coming from on this. I have a brand new oven from Sears that I’m trying to get repaired. I have called them and scheduled FOUR separate appointments to get a tech to come fix my oven. Not a single time did they show up or call. Everytime I call 1-800-326-8738 to complain about this, they setup another appt for someone that never shows.

I finally called them up today and said that I’m recording the phone conversation. The CSR rep took my name and number, then immediately put me on hold for 2 minutes. She then came back and said that I can’t record their conversation, and she hung up the phone on my. Can you believe that!! So I called back again to just explain the situation, and after putting in my phone number and waiting on hold for 10 minutes, some CSR picked up the phone and hung it up again!!!

So… I’m not sure what do to now. I guess I can go complain in the stores, but I’m sick of waiting around for no one to show up. I am considering small claims court as well, but I’ve heard it takes years to get the money from that (plus the time invested). Do you have any suggestions for me? If so, I’d appreciated an email at kneijst1 [atsign] hotmail.com. My name is Ken and I feel Sears is now on to ruining another life (sort of, just a pissed off ex-purchaser of Sears merchandise).

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