Nothing from nothing leaves nothing (on my debit card)
So last week I called about this problem again. I spoke with two agents on Thursday the 7th of June, one of whom I spoke with on May 8 about this same problem situation. The first agent wanted to send more escalations about the problem, so I said that that had been done already and I wanted to speak with a supervisor. That supervisor was the one who offered me my first gift card. I informed her that I’d not been issued the refund as promised and I had not been contacted within 48 hours as promised. She said that she would issue another refund, this time adding $65 for the delivery fee on top of the first $65 gift card. When I informed her that I’d not received the first gift card, she stated that it had been re-sent on June 5th. I was cautiously optimistic.
Here we are, almost June 14 and still nothing. No refund. No gift card. No other gift card. No contact from the “escalations” that were sent. The other funny thing that happened: I’ve not received a receipt in my email like Sears promised. Oh, I get their advertising spam. No receipt at all. No proof I’ve spent any money (aside from the missing $$$ on my card.)
I’m pissed, so about a half hour or so ago I left a voicemail for John Walden, Sears Holdings Inc.’s Executive Vice President and Chief Customer Officer. I don’t know what “Chief Customer Officer” means, really, but I’m sure someone was paid six digits to come up with the title. I informed him about my problems with the web order, provided the order number, and informed him about this website and gave my cell phone number. We’ll see what happens. I’m sure I’ll get hit with a C&D about the domain name being a violation of their trademark before I get a refund on this purchase. Who’s taking bets?
For reference, here’s the recording of the June 7 call:
And if I do get served any legal paperwork on this one, I’ll definitely post it for all to see.